Terms & Conditions
Purchasing
Please note that none of the following terms and conditions affect your statutory rights. These terms and conditions can be changed at any time by Custodia AV without notice.
Customer Services Contact Details
Phone: 01706 629196
Open Monday to Friday 10:00 - 17:00 hrs,
Calls charged at national rates.
Email - customer.service@custodia-av.co.uk
Address -
1. Delivery
Delivery times are normally within 8 working days from date of order if an item is in stock. In the event of delivery not being possible within 8 working days (UK) of receiving the order, we will undertake to keep you informed of any changes and give you the option to cancel the order and receive full refund of monies paid if that is your desire. We always endeavour to deliver your products as soon as possible.
When the order is not in stock we will first find an approximate delivery date. You will then be contacted with this information and you will have the choice to cancel your order with a full refund of any monies paid or you may choose to continue your order.
2. Returns
Should you not be entirely happy with your order then please within 7 days of receipt; contact us first by email at returns@custodia-av.co.uk - We will then give you the appropriate address to return your product.
This must be done within 7 days of receipt of the product. Product must be in an un-opened, un-used state, with its original box or wrapping fully intact. Goods otherwise will not be accepted.
All goods are subject to a 30% re-stocking fee unless otherwise stated.
Postage must be paid by you if you wish to return an item, this applies to outbound and inward bound delivery.
Refunds:
If the item was in any way broken or faulty on delivery we will resend the product to you.
If you receive the goods in perfect condition and decide to send them back, then you will be refunded the total cost of the order, minus delivery costs and a restocking fee of 30% of the product value.
3. Your right to cancel your order
You have the right to cancel your order within 24 hours of receipt of the goods without giving a reason subject to the goods not having been despatched. We will undertake to return your payment within 21 days, in actual fact in situations where the item has not yet been sent we will return your payment straight away, in situations where you have received the order we will return your payment as soon as we receive the item back. You may be responsible for the cost of returning the goods (described in the returns section above) and the initial postage of the item to you.
4. Payments
A. Credit Card Payments
We use secure Web Pages via Paypal to process credit card transactions, and this offers the use of secure real time credit card transaction servers. We reserve the right to refuse to supply to individuals whose credentials cannot be verified. We will use discretion in these matters and will not authorise payment or supply goods unless we are completely satisfied that the order is legitimate.
B. Cheques
We also accept cheques for telephone transactions, however goods will not be shipped until any cheque received has cleared and funds are received.
C. Bank Transfers
Goods may be paid for by direct bank transfer and details can be supplied on request. As with cheques, we will only ship goods once any payment has cleared and funds have been received.
5. Confirmation of your order
Once the order has been placed, we will send you an email of confirmation including products ordered and prices. If the product is out of stock we will notify you and if needed nullify the order.
6. Receipt
The order confirmation will act as a receipt. We will be pleased to provide any additional documentation you may require.
7. Contact.
Unless you object, we may use information you give us to provide you with information about goods and services offered by us and other organisations with which we have a business relationship. We or they may contact you by email, telephone or other on-line or interactive media. If you prefer not to receive such information, you can unsubscribe from all future protional correspondence at any time.
8. Complaints
Complaints should be made initially by e-mail to complaints@custodia-av.co.uk, and they will be taken up from there. We will normally expect to deal with complaints by email. Complaints will be acknowledged within 5 working days. Your complaint will be dealt with fairly and confidentially. Throughout the period of a complaint about an issue, we will keep you fully informed of progress.
Site Usage
The use of Custodia-av.co.uk, is provided subject to these terms and conditions below.
Please read the Terms and Conditions carefully as use of this site constitutes acceptance thereof.
Use of material on the custodiasafe.co.uk website. (Copyright)
The information and all other content on the custodia-av.co.uk (the “Materials”) are the intellectual property of Custodia AV, custodia-av.co.uk or our associates and are protected by copyright laws.
Use of the materials contained on this site are for internet viewing purposes only and should not be downloaded to your personal computer for any purposes.
You should not modify or use the Materials for any other purpose, or publicly broadcast any part of this Website, use the Materials for public or commercial purposes, or reproduce or distribute the Materials without the prior written permission of Custodia Safe.
You may print any part of the Materials on this website for reference purposes only, provided you also retain any copyright notice originally included with the original materials.
The Materials included on this website has been compiled from a variety of sources, and are subject to change without notice. Some images contained on this website are also subject to the photographers copyright and are the copyright of the individual photographer.
Use of Images/Text
The text and images on this website are also subject to the same copyright issues as above. Any unauthorized use of images or text will be construde as theft and treated as such and reported the appropriate authorities, publisher or internet service provider. This include sites which hotlink to custodia-av.co.uk in regard to images and bandwidth theft.
Sites linked to from custodia-av.co.uk
The sites linked to from this website are not under the control of Custodia AV, and therefore we do not assume any responsibility or liability for any communications or materials available at such linked sites. Custodia AV does not intend links on this website to be referrals or endorsements of the linked entities, and they are provided for convenience and information only.
Disclaimer of Warranty
We at Custodia AV have taken every care in the preparation of the Materials of this website. Everything made available on this website is provided to you “as is” and Custodia AV can make no warranties or the accuracy or representations of any kind with respect to this website or the materials.
Trademarks
The trademarks displayed on this Website are the registered and unregistered trademarks of Custodia AV and other parties. Nothing contained on this Website shall be construed as granting any license or right to use any of such trademarks.
Site Use
The Custodia AV website (custodia-av.co.uk) does not automatically capture or store personal information, other than logging the users IP address and session info such as the duration of the visit and the type of browser used. This is recognised by our web servers and is only used for system administration and to provide statistics which Custodia AV use to evaluate the use of this website for future development.
We do not use Cookies for collecting user information from the site.
You may be asked for personal information if you want to take advantage of specific services we offer, such as a subscription to our newsletter, contacting Custodia AV or when placing an order. In each case we will only use the personal information you provide to deliver the services you have told us you wish to take part in. All data, refering to and regarding its users is held in the strictest confidence and is done so under the guidelines of the Data Protection Act of 1998 and the Freedom of Information Act of 2000. Unregistered User information will not be retained on our systems.
Custodia AV, shall not be liable for any computer problems, crashes, system failures, software problems, hardware failures or damages, we shall also not be liable for injuries resulting from your access to, or inability to access, this internet site, or from your reliance on any information provided on this internet site. The site is provided as is and is subject to change without notice.
Any communication you send to this internet site or otherwise to Custodia AV, by e-mail are done so on a non-confidential basis, and Custodia AV, shall be under no obligation to uphold confidentiality.
The internet site custodia-av.co.uk, is provided as a service by Custodia AV to its visitors. Custodia AV, reserves the right to delete, modify or supplement the content of this site at any time for any reason without notification to anyone.
This Agreement shall be governed by and construed in accordance with the laws of England. By its use you agree to submit any dispute arising from or in connection with this Agreement to the exclusive jurisdiction of the courts of England.
Website Accuracy
Our website design team work extremely hard to make sure our website is as accurate as possible and in order to achieve this our website is updated on most days.
However we cannot guarantee the accuracy of information supplied, especially such things as stock availability and delivery times , which may change without prior notice.
Pictures of products are as a representation only and should be used only as a guide. Specifications and/or colours of products may change without prior notice.
Summary of terms
Browser
Used to locate and display Web pages via a software application. The most popular ones are Netscape Navigator, Microsoft Internet Explorer and Firefox.
Cookie
Message given to a web browser by a web server. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. A cookies main objective is to identify users and personalise their visit by customising web pages for them for example by welcoming them by name next time they visit the same site if they have registered in the past. A site using cookies will usually invite you to provide personal information such as your name, e-mail address and interests howver this is not always the case.
IP (Internet Protocol)
All networks connected to the internet speak IP, the technical standard which allows data to be transmitted between two devices.
TCP/IP (Transmission Control Protocol/Internet Protocol)
This is responsible for making sure messages get from one host to another and that the messages are understood and is the basis of the internet system.
IP address
If you are connected to the Internet you have one, for example it may look something like this 198.184.98.9.
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